Data Protection Statement

Thank you for your interest in our website. Protecting your privacy is very important to us. Below we provide you with detailed information on the handling of your data on this website by the responsible provider, STAEDTLER Industrieplastilin GmbH (hereinafter also referred to as “STAEDTLER”, “we” or “us”).

1. Responsible authority and data protection

STAEDTLER Industrieplastilin GmbH
Efastraße 1
92318 Neumarkt
Germany
service.de@staedtler.com
Telephone: +49 (0) 911 93650

Contact for data protection: datenschutz@staedtler.com

2. Your rights

As a data subject, you have the right, at any time:

• To request information about your data stored by us (Art. 15 GDPR), without justification. To not incur any costs as a result of the request, with the exception of any connection fees from your provider;
• If the legal requirements are met, to have collected data blocked, corrected (Art. 16 of the GDPR), restricted (Art. 18 of the GDPR) or deleted (Art. 17 of the GDPR);
• To object to the processing for the sending of the newsletter and other direct marketing;
• To object to any other processing of your personal data if the respective legal requirements are met (Art. 21 GDPR);
• To withdraw consent given to us for the collection and use of data without giving reasons;
• To receive your personal data provided in a machine-readable format and transfer it to another responsible body (Art. 20 GDPR);
• To lodge a complaint with a supervisory authority, without prejudice to any other administrative or judicial remedy.

If you have any questions about the processing of your personal data, or about the assertion of your data subject rights, please contact the responsible body listed under Section 1. The same applies if you wish to withdraw your consent.

3. General information on data processing

3.1 Recipients of data/categories of recipients

Within our company, we ensure that only those persons who need your data to fulfil contractual and legal obligations receive it.
In addition, our specialist departments are supported by external service providers in fulfilling their tasks. The necessary data protection contract has been concluded with all service providers (e.g. IT service providers) who process personal data on our behalf.

3.2 Transfer to third parties and transfer to third countries

We will only pass on your data to third parties within the scope of the legal provisions or with the corresponding consent. Otherwise, data will not be passed on to third parties, unless we are obliged to do so due to mandatory legal provisions (transfer to external bodies such as supervisory authorities or law enforcement authorities).
Data will only be transferred to third countries (outside the European Union or the European Economic Area) if this is required, prescribed or if you have given us your consent to do so.
We do not (currently) transfer your personal data to any service providers or to group companies outside the European Economic Area.

3.3 Security of the transfer of your data

In the case of data communication in open networks, such as the Internet, the protection of the transferred data cannot be fully guaranteed according to the current state of the art and cannot be completely protected against access by third parties. Therefore, do not send us any confidential data over the Internet (e.g. by e-mail) without sufficient protection. All forms on our website that collect personal data are encrypted according to the current security protocol, currently TSL 1.2. It is possible to use alternative communication channels (e.g. by post).

3.4 Obligation to provide personal data

There is no legal obligation to provide the data. In isolated cases, the provision of data may be necessary for the provision of our services (e.g. the provision of a contact address when using the contact form). If no provision is made in these cases, our service may only be possible to a limited extent.

3.5 Data storage period

We store your data for as long as it is required for the respective processing purpose. Please note that numerous retention periods require that data is still stored (must still be stored). This applies in particular to retention obligations under commercial law or tax law (e.g. German Commercial Code, German Fiscal Code, etc.). If there are no further retention obligations, the data is routinely deleted after the purpose has been achieved.

In addition, we may retain data if you have given us your permission to do so or if there are legal disputes and we use evidence within the statutory limitation periods, which can be up to thirty years; the regular limitation period is three years.

3.6 Automated individual decision-making

We do not use purely automated processing procedures to bring about a decision.

4. Data processing on our website

4.1 Storage of access data

When you visit our website, the following data may be processed:

Data set consisting of your IP address, the date and time of the request, the name of the requested file, the file name from which the file was requested, the amount of data transferred and the access status, a description of the web browser and operating system used and the name of your Internet Service Provider.
This data can be stored in a log file on our provider’s server for a period of 30 days.
For technical reasons, this data is collected to ensure a smooth connection and convenient use of the website as well as to evaluate system security and system stability. The legal basis for data processing is the legitimate interest pursuant to Art. 6 (1) sentence 1 lit. f of the GDPR. Our legitimate interest results from the data collection purposes listed above. Under no circumstances will we use the collected data for the purpose of drawing conclusions about you.
Evaluation takes place exclusively for statistical purposes and without personal reference. We will only collect, use and pass on further personal data if this is permitted by law or if you consent to the collection of data.

4.2 Contact

When you contact us, e.g. by e-mail, the information you provide will be stored for the purpose of processing your request and in the event that follow-up questions arise. The legal basis for data processing is Art. 6 para. 1 p. 1 lit. b of the German GDPR.  The personal data collected in this process will be deleted after the above-mentioned purpose ceases to apply. 

5. Cookies

In order to facilitate the use of our website, we use "cookies". They serve to make our offering more user-friendly, effective and secure.
Cookies are small text files that can be stored (locally) on your computer’s hard drive by your browser and are helpful for using our website.
Cookies only contain pseudonymous data. Some cookies remain active for the duration of a browser session (so-called session cookies), others are stored for a longer period of time (so-called persistent cookies, such as Consent settings). The latter are automatically deleted after the specified time. In addition to our own cookies, we also use cookies that are controlled by third-party providers. They use the information contained in the cookies to e.g. display content or record the pages you have visited.

Based on our legitimate interest (Art. 6 para. 1 p. 1 lit. f of the EU GDPR), we set technically necessary cookies that are absolutely necessary for the operation of the website and to ensure functionality. Furthermore, we use cookies without your consent, insofar as their sole purpose is the storage of or access to information stored on the end device for the transmission of messages or these are absolutely necessary in order to be able to provide the service expressly requested by you, Section 25 para. 2 of the German) Teleservices Data Protection Act (TTDSG).  

6. Tracking and analysis tools

This website does not use any tracking or analysis tools